FAQ

Search our FAQ for answers to anything you might ask.

  • Pageview is the total number of pages viewed and repeated views of a single page are also counted.
  • Impression is the total number of times your popups/notifications have been displayed to visitors.
  • Notification is the number of popup/message notices that are displayed to visitors. Notifications number = Impressions number.

For example, a visitor accesses your homepage first then he browses to the catalog page. You put a Proofo notification on homepage and no notification on catalog page. So in this case, two pageviews and one impression/notification are generated.

Yes, you can have 14-free trial. During your free trial period, you’ll get the full experience of your chosen plan

No. There are no setup fees or any other hidden costs.

No, Proofo billing is monthly payment. You can cancel the subscription anytime so the next month you will not be charged anymore. After paid, we will send you an invoice automatically.

If you are not happy with Proofo, you can refund for the maximum latest 30 days. No question asked. For instance, you subscribed to Proofo Lake Plan and have been using it for 2.5 months. Now you want to cancel the subscription and refund the app. You can get 15 days payment back.

From the day you start to subscribe to a plan.

No problem. You can cancel your subscription or move between plans at any time.

Don’t worry. If your store excess the number of pageviews in your plan, we’ll send you an email and give you the option to upgrade your plan.

For Shopify store, payment will be processed by Shopify billing (You will receive Shopify invoice)

For other platforms, payment will be processed via 2Checkout.